Professional Experience



Employment History

Wal-Mart Health
Resolutions Coordinator
April 2024 – Present
Knoxville, TN (Remote)

  • Processed inbound and outbound phone calls using Verizon Nice Softphone Software.
  • Canceled or confirmed appointments for the various services offered utilizing EPIC Software.
  • Coordinated with providers among our 51 health center locations.
  • Used speed & efficiency to keep up with call center quality and call volume expectations.
  • Provided support to patients that covered the entire spectrum of patient health services.
  • Position eliminated as of August 9, 2024, due to business restructuring.

Southern Family Dental Partners
Insurance Analyst          
February 2023 – February 2024
Knoxville, TN (Remote)

  • Set up new fee schedules for offices within the more considerable practice.
  • Built new insurance plans within the internal systems for use at the office level.
  • Created guides and standard operating procedures on how to use the CRM system.
  • Trained new employees on how to use internal systems.
  • Assisted offices within the company with claims to ensure timely payment as needed.
  • Reviewed explanation of benefits and processed electronic payments while noting any additional changes to balances on patient accounts.
  • Acted as the interim Office Manager when one was not present at one of the offices within the company.


Dental Care Alliance
Patient Services Lead    
November 2019 – January 2023
Annandale, VA

  • Schedule patient appointments and make reminder calls.
  • Obtain patient address, contact details, and insurance information.
  • Verify the patient’s insurance coverage prior to their appointment.
  • Maintain patient data up-to-date and verify patient information at every visit.
  • Escalate the patient’s unusual behavior to the Supervisor.
  • Respond to patient queries and concerns in a professional manner.
  • Stay updated with information regarding insurance programs and funding sources.
  • Assist patients in filling out patient consent forms and payment contract forms.
  • “Firestarter” for new offerings and patient service initiatives
  • Worked towards continuous improvement by shaping and streamlining front-end/front-office processes, including patient intake, processing, and benefits explanation and verification.
  • Serving as a trainer to new hires


Software Information Resource Corp (SIRC)
Inside Sales/Temporary/Seasonal
May 2018 – November 2018
Washington, DC

  • 75+ Phone calls daily to various government agencies
  • Researched agencies for correct point of contact information
  • Creating email campaigns for various services
  • Vendor relationship management
  • Booked meeting for product demonstration and capabilities
  • Cultivated relationships with potential clients
  • Business to Government sales


Business Development – EMEA 
July 2017 – February 2018
McLean, VA/Remote

  • Managed the Business Development Team on a day-to-day basis
  • Cleaned lead logs before they were loaded into CRM by marketing
  • Divided leads among team members evenly
  • Mentored other business development team members
  • Lead generation for the Business Development Team
  • Crafted campaign-specific emails for the Business Development Team


PSAV (now Encor)
Sales Coordinator/Assist. Director in Training    
November 2015 – June 2017
Washington, DC

  • Acted as Manager on Duty (MOD) as needed to ensure proper floor coverage
  • Assisted with site visits, including graphics and technical discussions about audio-visual capabilities
  • Inspected room set up prior to the clients’ use for correctness and safety compliance
  • Assisted with gear inventory, storage, and maintenance
  • Assisted clients with new requirements and managed the floor team to execute the new requirements
  • Assisted project managers on the floor with high-demand/intricate shows
  • Liaison between customers and hotel with internal employees
  • Trained to move into management/leadership position
  • Processes daily billing from the previous day
  • Compares weekly billable charges to Master billing records to prevent accounting reporting errors
  • Processed local billing weekly to close the previous week’s billing and submit for invoice
  • Processed the master billing weekly or at the end of the month to submit to the hotel’s accounting department
  • Records notes during the weekly production meeting for modifications to upcoming orders
  • Acted as Manager on Duty (MOD) as needed to ensure proper floor coverage
  • Assisted with hotel site visits
    • Edits graphics for PowerPoints and GoBos
    • Attends the walk-through during the client visit
    • Coordinates who will attend if the sales manager is not available
  • Attends daily banquet power meetings to gather the hotel’s needs
  • Emails out all notes for the hotel’s requirements for the banquet events
  • Assisted with internal events for the hotel and selecting the proper gear for the event
  • Assisted with the set and strike of rooms during busy times on the property
  • Assisted with the 2-1-2 check-ins when the AV Concierge is not on the property
  • Assisted with inspecting rooms prior to the client’s use
  • Assisted with maintaining the cleanliness of the property with respect to keeping gear properly stored away when not in use
  • Assist clients with new requirements and worked alongside the floor team to complete the new requirements
  • Assisted project managers on the floor when high-demand shows are in-house to guide the floor team



Office Team
Project Coordinator      
February 2014 – May 2015
Sterling, VA

  • Placed customer orders in a timely fashion
  • Communicated with customers about the status of orders
  • Tracked and managed orders
  • Processed freight claims for customers
    • Researched how and when any damage occurred
    • Took pictures of damaged items
    • Submitted claims paperwork to the appropriate party
    • Worked with vendors to have replacements procured
  • Submitted RGA/RMA for customers for return of items
  • Expedited orders to aid in customers meeting deadlines
  • Processed change orders upon customer request
  • Worked with warehouse to ensure deliveries were delivered on time and returns were picked up from site
  • Worked with warehouse to ensure returns are picked up from a site
  • Created special delivery tickets on an as-needed basis
  • Created Operation Manuals for completed projects
  • Created Submittal Packets for projects that were being submitted for bids for projects



Federal Business Systems
Office Manager – Temp 
August 2013 – January 2014
South Riding, VA

  • Managed all bids and orders submitted by the sales department
  • Analyzed payments made to vendors based on vendor statements and in-house balance sheets
  • Negotiated pricing with the vendor
  • Resolved order issues to ensure timely delivery of requested merchandise
  • Called potential candidates to prescreen all resumes submitted above a minimal percentile ranking
  • Created special delivery tickets on an as-needed basis
  • Created Operation Manuals for completed projects
  • Created Submittal Packets for projects that were being submitted for bids for projects.


MIT Group
Legal Compliance/Salesforce Admin – Temp       
November 2012 – August 2013
Sterling, VA

  • Managed and maintained the Salesforce system.
  • Reviewed the authenticity of various forms, including subpoenas, court orders, & search warrants
  • Queried, reviewed, and transmitted requested records produced for accuracy, responsiveness, and completeness.
  • Provided information for exigent circumstances for Law Enforcement and Dispatcher


Audio Visual Systems (AVS)
Sales Coordinator          
October 2011 – October 2012
Chantilly, VA

  • Managed new incoming sales calls
  • Assigned new sales calls according to assigned verticals
  • Followed up with sales representatives to ensure new clients were being serviced promptly
  • Organized and tracked large government projects
  • Dealt directly with the general contractors for large-scale projects
  • Entered quotes according to the open market or GSA schedules based on end-user requirements
  • Tracked all bids for large-scale projects to find trends
  • Monitored bid percentage markup to strategically bid items to increase winning ratio and maximize company profitability
  • Reported to the Sales Director any changes to the large-scale projects
  • Supported nine sales representatives and sales director
  • Monitored calendars
  • Arranged conference room and catering
  • Escorted visitors to conference rooms
  • Worked directly with government and military officials
  • Made part suggestions on discontinued products
  • Called to verify bids were received
  • Confirmed orders were received and processed promptly
  • Processed sales and delivered paperwork to the accounting department
  • Informed clients when products were on back order and when the expected ship date was
  • Researched replacement parts when products were discontinued
  • Researched and calculated ODCs for the travel of sales representatives and engineering staff
  • Transported sales representatives to and from the airport as needed
  • Coordinated meetings when a vendor is scheduled for training
  • Managed usage of the company car
  • Maintained and created documents for the department
  • Transcribed sales meetings for distribution among the team
  • Developed and maintained a tracking system for where products are purchased
  • Maintained price books to keep the product prices current
  • Researched where products not typically sold can be purchased
  • Shopped for the best pricing on equipment for bids
  • Saved pricing in the project’s respective folder on the server for purchasing to reference as needed
  • Found locations that could ship products and meet deadlines for end users
  • Managed and restocked office supplies for the department as needed
  • Participated in companywide Safety Program as a Safety Officer
  • Designed a rewards system for the safety program


Private School Enrollment Specialist
September 2010 – June 2011
Herndon, VA

  • Developed relationships with parents as an educational advisor and enhanced interest in the various K12 products and services
  • Understood differences between public charter schools, private charter schools, homeschooling, and other product offerings with the ability to describe the differences to potential customers
  • Discerned parents/responsible adults and students’ needs, desires for an education solution, and the fit of various program offerings based on location, availability, and time of the year
  • Provide recommendations to the parent/responsible adult on which school solution is the best for their particular situations.
  • Kept up to date with changes to schools and their enrollment policies and procedures and message these appropriately to parents/responsible adult
  • Request and close the sale of the parent/responsible adults relative to the best solution for their situation
  • Explain the placement, enrollment processes, and next steps based on the product sold.
  • Process payments as required based on the product sold
  • Entered all prospect and contact data, including detailed notes, into the Sales Force Automation (SFA) tool provided, and on a timely basis with accuracy
  • Recreated and updated information for consultants
  • Met or exceeded team and individual sales goals and other departmental objectives
  • Met departmental levels for phone productivity, prospects, enrollments received, enrollments approved, withdrawal rate, call quality, customer satisfaction, customer loyalty, representative attendance, and schedule adherence


Strayer University
Student Advising Executive
November 2007 – September 2010
Manassas, VA

  • Maintained 60+ outbound calls per day.
  • Planed on-campus events for the department each quarter for client relations
  • Maintained over 800 of 956 registrations each quarter on a team of 2
  • Increased reinstated student population by 71%
  • Increased overall registration by 6.8%
  • Designed advertising and marketing materials for on-campus
  • Advised students on recommended class selection based on student’s current progression
  • Aided students in ensuring transfer credits are in the proper place
  • Created and distributed 6-8 customized mail merges to students via email per quarter
  • Created, sorted, distributed, and maintained call lists for all continuing and reinstated students each quarter
  • Brought in over $2 million in revenue per quarter
  • Examined student curriculums to ensure removal from call logs if a student has completed a program
  • Designed and developed report procedures to ensure timely registration of students
  • Followed up with students promptly to ensure proper customer service was provided and problems were resolved


National Sales Executive
Ford’s Food
Oct 2006 – Oct 2007 · 1 yr 1 mo
Raleigh-Durham, North Carolina Area

  • Processed new clients and converted 75% to new sales
  • Supported current customers and drove sales
  • Averaged $2000 in sales per day
  • Administratively supported Vice President
    • Maintained calendar
    • Made travel arrangements
    • Sorted and kept a log of travel expenses for the vice president
  • Assembled media packages for new clients
  • Assisted in the web design of the company website
  • Redesigned computer network up updated the entire computer system
  • Assembled press packages for current clients
  • Transcribed foreign translations to computer
  • Developed and assembled marketing materials for food shows


Experience and Skills

  • Content Development/Management (Print, Audio, Video, Web)
  • Marketing Campaigns
  • Value Proposition Development
  • Business and Client Relationship Development CRM Platforms
  • Cloud Based Solutions (EPIC, Dentrix, Denticon)
  • Logistics and Compliance
  • Manager/Supervisor
  • Trainor/Educator/Mentor