Professional Experience

Core Qualifications

·       Managing multiple schedules: Worked with various account managers to coordinate meeting spaces and room usage to ensure adequate availability.

·       Normalized and standardized data: Developed methods and procedures for data collection, standardization and logging.

·       Event Planning: Planned, organized and led multi-day events within budget with focus on optimizing attendee benefit.

·       Advanced Writing: Experienced writer able to craft messages to various audiences including government, academic, and corporate executives as well as a general audience utilizing multi-modal formats of communication.

·       Client Centricity: Team player focused on client needs while best representing the organization

·       Leadership: Continually seeking opportunities as a servant leader both individually as well as team building.


Experience and Skills
·       Content Development/Management

(Print, Audio, Video, Web)

·       Marketing Campaigns

·       Value Proposition Development

·       Business and Client Relationship Development

·       Denticon

·       CRM Platforms

·       Logistics and Compliance

·       Manager/Supervisor

·       Trainor/Educator/Mentor


Work History

Southern Family Dental Partners

Operations Assurance

February 2023 – Present

Remote in Knoxville, TN

·       Set up new fee schedules for offices within the larger practice.

·       Built new insurance plans within the internal systems for use at the office level.

·       Created guides and standard operating procedures on how to use the CRM system.

·       Trained new employees on how to use internal systems.

·       Assisted offices within the company with claims to ensure timely payment as needed.


Dental Care Alliance

Patient Services Lead

November 2019 – January 2023

Annandale, VA

·       Scheduled patient appointments and make reminder calls.

·       Obtained patient address, contact details, and insurance information.

·       Verified patient’s insurance coverage prior to appointment.

·       Maintained patient data up-to-date and verify patient information at every visit.

·       Escalated patient’s unusual behavior to Supervisor.

·       Responded to patient queries and concerns in a professional manner.

·       Stay updated with information regarding insurance programs and funding sources.

·       Assisted patients in filling patient consent forms and payment contract forms.

·       “Firestarter” for new offerings and/patient services initiatives

·       Worked towards continuous improvement by shaping and streamlining front end/front office processes including patient intake, processing and benefits explanation and verification.

·       Served as trainer to new hires


Software Information Resource Corp (SIRC)

Inside Sales/Temporary/Seasonal

May 2018 – November 2018

Washington, DC

·       75+ Phone calls daily into various government agencies

·       Researching agencies for correct point of contact information

·       Creating email campaigns for various services

·       Vendor relationship management

·       Booked meeting for product demonstration and capabilities

·       Cultivated relationships with potential clients

·       Business to Government sales




Business Development – EMEA

July 2017 – February 2018

McLean, VA/Remote

·       Managed the Business Development Team on a day to day basis

·       Cleaned lead logs before they were loaded into CRM by marketing

·       Divided leads among team members evenly

·       Mentored other business development team members

·       Lead generation for the Business Development Team

·       Crafted campaign specific emails for the Business Development Team



PSAV (now Encor)

Sales Coordinator/Assist. Director in Training

November 2015 – June 2017

Washington, DC

·       Acted as Manager on Duty (MOD) as needed to ensure proper floor coverage

·       Assisted with site visits including graphics and technical discussions about audio visual capabilities

·       Inspected room set up prior to the clients use for correctness and safety compliance

·       Assisted with gear inventory, storage, and maintenance

·       Assisted clients with new requirements and managed floor team to execute the new requirements

·       Assisted project managers on the floor with high demand/intricate shows

·       Liaison between customers and hotel with internal employees

·       Trained to move into management/leadership position


Office Team

Project Coordinator

February 2014 – May 2015

Sterling, VA

·       Placed customer orders in timely fashion

·       Communicated with customer the status of orders

·       Coordinated deliveries and returns

·       Submitted RGA/RMA for customers for return of items

·       Expedited orders to aid in customers meeting deadlines

·       Processed change orders upon customer request



Federal Business Systems

Office Manager – Temp

August 2013 – January 2014

South Riding, VA

·       Managed all bids and orders submitted by sales department

·       Analyzed payments made to vendors based on vendor statements and in-house balance sheets

·       Negotiated pricing with the vendor

·       Resolved order issues to ensure timely delivery of requested merchandise

·       Called potential candidates to prescreen all resumes submitted above a minimal percentile ranking

·       Created special delivery tickets on an as needed basis

·       Created Operation Manuals for completed projects

·       Created Submittal Packets for projects that were being submitted for bids for projects.



MIT Group

Legal Compliance/Salesforce Admin – Temp

November 2012 – August 2013

Sterling, VA

·       Managed and maintained Salesforce system.

·       Reviewed authenticity of various forms including subpoenas, court orders, & search warrants

·       Queried, reviewed and transmitted requested records produced for accuracy, responsiveness, and completeness

·       Provided information for exigent circumstances for Law Enforcement and Dispatcher



Audio Visual Systems (AVS)

Sales Coordinator

October 2011 – October 2012

Chantilly, VA

·       Managed and assigned new sales leads

·       Organized, managed and tracked large government projects

·       Managed new orders and communicated with client when parts would ship

·       Researched rare and replacement parts as needed

·       Developed and maintained a tracking system to where products are purchased

·       Supported 9 sales representatives and sales director

·       Worked directly with government and military officials




Private School Enrollment Specialist

September 2010 – June 2011

Herndon, VA

·       Developed relationships with parents as an educational advisor

·       Provide recommendations to parent on the best solution for their specific situations

·       Explain the placement results and enrollment processes to perspective families

·       Entered all prospect and contact data into the custom client management tool provided


Strayer University

Student Advising Executive

November 2007 – September 2010

Manassas, VA

·       Planned and executed multiple quarterly events on campus

·       Maintained/managed over 800 of 956 registrations

·       Increased reinstate population by 71% and increased overall registration by 6.8%

·       Designed advertising and marketing materials for on campus


Outside Projects and Community Outreach
Election Officer

Knox County

July 2023

Knox County, TN



Election Officer

Fairfax County Board of Elections

November 2022

Fairfax County, VA

·       Served as an election official for Fairfax County, VA (District-8) During the 2022 Midterm Election.

·       Served in various capacities including confirmation of voter eligibility, secondary verification and collections.


Independent Author

Imperial Legends

April 2018
·       Published 8 novels to date with original cover artwork

·       Created a multi-player game set and other merchandise to accompany the series

·       Continually evangelizing the series through appearances at conventions and book signing throughout the United States.



Penn State

Bachelors of Science in Education

May 2006

Altoona, PA

·       Maintained a 3.2 GPA

·       Received the Ken Kuhn Music Award for integration of music with technology