Core Qualifications

·       Normalized and standardized data: Developed methods and procedures for data collection, standardization and logging.

·       Event Planning: Planned, organized and led multi-day events within budget with focus on optimizing attendee benefit.

·       Advanced Writing: Experienced writer able to craft messages to various audiences including government, academic, and corporate executives as well as a general audience utilizing multi-modal formats of communication.

·       Client Centricity: Team player focused on client needs while best representing the organization

·       Leadership: Continually seeking opportunities as a servant leader both individually as well as team building.

(Print, Audio, Video, Web)

·       Marketing Campaigns

·       Value Proposition Development

·       Business and Client Relationship Development

·       CRM Platforms

·       Logistics and Compliance

·       Manager/Supervisor

·       Trainor/Educator/Mentor

Work History

Southern Family Dental Partners

Operations Assurance

Remote in Knoxville, TN

·       Built new insurance plans within the internal systems for use at the office level.

·       Created guides and standard operating procedures on how to use the CRM system.

·       Trained new employees on how to use internal systems.

·       Assisted offices within the company with claims to ensure timely payment as needed.

Dental Care Alliance

Patient Services Lead

Annandale, VA

·       Obtained patient address, contact details, and insurance information.

·       Verified patient’s insurance coverage prior to appointment.

·       Maintained patient data up-to-date and verify patient information at every visit.

·       Escalated patient’s unusual behavior to Supervisor.

·       Responded to patient queries and concerns in a professional manner.

·       Stay updated with information regarding insurance programs and funding sources.

·       Assisted patients in filling patient consent forms and payment contract forms.

·       “Firestarter” for new offerings and/patient services initiatives

·       Worked towards continuous improvement by shaping and streamlining front end/front office processes including patient intake, processing and benefits explanation and verification.

·       Served as trainer to new hires

Software Information Resource Corp (SIRC)

Inside Sales/Temporary/Seasonal

Washington, DC

·       Researching agencies for correct point of contact information

·       Creating email campaigns for various services

·       Vendor relationship management

·       Booked meeting for product demonstration and capabilities

·       Cultivated relationships with potential clients

·       Business to Government sales

ServicePower

Business Development – EMEA

McLean, VA/Remote

·       Cleaned lead logs before they were loaded into CRM by marketing

·       Divided leads among team members evenly

·       Mentored other business development team members

·       Lead generation for the Business Development Team

·       Crafted campaign specific emails for the Business Development Team

PSAV (now Encor)

Sales Coordinator/Assist. Director in Training

Washington, DC

·       Assisted with site visits including graphics and technical discussions about audio visual capabilities

·       Inspected room set up prior to the clients use for correctness and safety compliance

·       Assisted with gear inventory, storage, and maintenance

·       Assisted clients with new requirements and managed floor team to execute the new requirements

·       Assisted project managers on the floor with high demand/intricate shows

·       Liaison between customers and hotel with internal employees

·       Trained to move into management/leadership position

Office Team

Project Coordinator

Sterling, VA

·       Communicated with customer the status of orders

·       Coordinated deliveries and returns

·       Submitted RGA/RMA for customers for return of items

·       Expedited orders to aid in customers meeting deadlines

·       Processed change orders upon customer request

Federal Business Systems

Office Manager – Temp

South Riding, VA

·       Analyzed payments made to vendors based on vendor statements and in-house balance sheets

·       Negotiated pricing with the vendor

·       Resolved order issues to ensure timely delivery of requested merchandise

·       Called potential candidates to prescreen all resumes submitted above a minimal percentile ranking

·       Created special delivery tickets on an as needed basis

·       Created Operation Manuals for completed projects

·       Created Submittal Packets for projects that were being submitted for bids for projects.

Legal Compliance/Salesforce Admin – Temp

Sterling, VA

·       Reviewed authenticity of various forms including subpoenas, court orders, & search warrants

·       Queried, reviewed and transmitted requested records produced for accuracy, responsiveness, and completeness

·       Provided information for exigent circumstances for Law Enforcement and Dispatcher

Audio Visual Systems (AVS)

Sales Coordinator

Chantilly, VA

·       Organized, managed and tracked large government projects

·       Managed new orders and communicated with client when parts would ship

·       Researched rare and replacement parts as needed

·       Developed and maintained a tracking system to where products are purchased

·       Supported 9 sales representatives and sales director

·       Worked directly with government and military officials

K12

Private School Enrollment Specialist

Herndon, VA

·       Provide recommendations to parent on the best solution for their specific situations

·       Explain the placement results and enrollment processes to perspective families

·       Entered all prospect and contact data into the custom client management tool provided

Strayer University

Student Advising Executive

Manassas, VA

·       Maintained/managed over 800 of 956 registrations

·       Increased reinstate population by 71% and increased overall registration by 6.8%

·       Designed advertising and marketing materials for on campus

Knox County

Knox County, TN

Fairfax County Board of Elections

Fairfax County, VA

·       Served in various capacities including confirmation of voter eligibility, secondary verification and collections.

Imperial Legends

·       Created a multi-player game set and other merchandise to accompany the series

·       Continually evangelizing the series through appearances at conventions and book signing throughout the United States.

Penn State

Bachelors of Science in Education

Altoona, PA

·       Received the Ken Kuhn Music Award for integration of music with technology